Xemxi Technologies Ltd, a company in Malta, makes your plan and is responsible for it. Link, a Stripe company, takes your payment and emails your receipt. Premium costs €19 per plan, paid once, including VAT. Your plan is a dated snapshot and AI writes its descriptions, so check any fact that matters before you rely on it. If something is wrong with your plan, we put it right free, and if we cannot, you get money back. If you ask at checkout for your plan straight away, your statutory right to withdraw ends once we supply it; Link's own cooling-off terms are separate. This summary is here to help. The full Terms below apply, and if the two ever differ, the one that is better for you applies.
Xemxi does not take payments yet. The Premium sections below are published in advance, and they apply to a purchase only when you make one.
These Terms of Service ("Terms") are an agreement between you and Xemxi Technologies Ltd ("we", "us"), a company registered in Malta. Xemxi (xemxi.com) is our trading name. We supply Xemxi and Premium, and we are responsible for them.
Who processes your payment. Premium purchases are processed by Stripe's affiliate Sold through Link, LLC ("Link"), or another Stripe affiliate named on your receipt, which acts as merchant of record. Link takes your payment, charges and pays any VAT or sales tax, and emails your receipt, your invoice and any refund notice. Your card or bank statement shows the charge as LINK.COM* XEMXI.COM.
Link's terms. Your purchase is also governed by Link's terms at link.com/terms, which you accept at checkout. Where Link's terms give you more than these Terms do, you keep the benefit. Link answers questions about your payment, receipt or refund at support.link.com. Link does not give support on using your plan. For that, and for anything else about Xemxi, write to us at support@xemxi.com.
If we processed your payment ourselves. If your receipt names Xemxi Technologies Ltd rather than Link, we processed that payment ourselves through Stripe. The parts of these Terms that mention Link do not apply to that purchase, and any refund comes from us directly.
Xemxi is operated by:
Xemxi Technologies Ltd
A private exempt limited liability company registered in Malta with the Malta Business Registry.
5, The Haven, Triq il-Gibjun, Attard, ATD2085, Malta
Company registration number: C 116094
VAT number: MT32876333
Telephone: +356 7922 4519
Email: support@xemxi.com
Merchant of record for Premium purchases: Sold through Link, LLC, a Stripe company (link.com/terms).
You agree to these Terms when you create an account or use Xemxi. When you buy Premium, the version of these Terms published on this page on the day you buy applies to that purchase for good, and your confirmation email links to it. The version history at the end of this page shows what changed and when.
You must be 18 or over to use Xemxi and to buy Premium.
What you get. Premium is a one-time purchase of one plan for one trip. It unlocks every day of that plan, with the features listed on our Premium page. You see your plan in your account and can download it as a PDF to keep. It is not a subscription, there is no recurring charge, and nothing renews.
A dated snapshot. We build your plan once, from our knowledge base as it stands on that date, and we show that date on your plan and on the PDF. We do not update it afterwards, it does not track changes at the venues it suggests, and it makes no bookings.
What you need. You need an internet connection and a current web browser to build and view your plan. The PDF opens in any standard PDF reader.
How AI is used in your plan. Our own planning engine chooses your activities, their order and the day each one falls on. Claude, an AI model made by Anthropic, writes the descriptions. We give the AI the facts from our knowledge base to write from, but AI-written text can still be wrong, incomplete, misleading or out of date, even when it reads confidently and in detail. Typical examples are a sunset time, an opening hour or a price. Please check any fact that matters to your day before you rely on it, using the links on each stop.
This does not reduce your rights. If a description in your plan was already wrong on the date your plan was generated, that is a defect in what we sold you, and "Putting things right" applies. Details that changed at a venue after that date are not a defect, because your plan is a snapshot of that date. Tell us anyway, and we will regenerate the affected day free.
Premium is a planning document. We are not a travel agent or tour operator. We do not sell, book, reserve or pay for any travel service, and we do not pass your details to the venues or providers we mention. Links on your plan are for information. If you book something we suggest, that booking is a contract between you and that provider, on their terms. We are not a party to it and cannot change, cancel or refund it.
Your plan is a planning aid, not instructions or professional advice. Use your own judgement on the day, especially about weather, sea conditions, heat and your own fitness, and do not follow a suggestion that seems unsafe or unsuitable for you. Check visa, health and entry requirements with official sources before you travel. Xemxi is not an emergency service; in an emergency in Malta, call 112.
This section does not limit "Our liability to you" or your rights if your plan is defective.
Accessibility information in our knowledge base is best effort and not independently verified. Plans for travellers with mobility requirements lean toward venues with easier access, based on that information. Please confirm access details with venues before you visit. This does not limit your rights if your plan is defective.
You agree not to:
Premium costs €19 per plan, including VAT. If a launch offer lowers it, the lower price is shown to you before you pay. We show the total before you pay, and it is the total you pay. The payment methods you can use are shown on our Premium page and at checkout. Once you have paid, the price is fixed for that plan. A later price change never affects a plan you have already bought.
As a consumer you normally have 14 days to withdraw from a purchase of digital content, without giving a reason.
Your right to withdraw ends early once we have begun supplying your plan, but only if, before supply began, you expressly asked us to start within the 14 days and confirmed that you understood you would lose your right to withdraw. At checkout we tell you that your plan is supplied as soon as you pay, and you make that request by ticking a box that is not pre-ticked. We then confirm your request and acknowledgement by email, no later than the moment your plan is revealed, so you have it on a durable medium. If you did not tick the box, or we did not send that email, your right to withdraw stays for the full 14 days and you pay nothing for the plan.
If you paid but your plan has not yet been revealed to you, your full right to withdraw stands.
Link's cooling-off. Link's terms also describe a 14-day cooling-off request that you can make through Link support. Link decides those requests under its own terms, and nothing in these Terms takes that away.
Use the "Withdraw from contract here" link at the foot of our home page, our guides, and our Premium, Terms and Privacy pages, or go to xemxi.com/withdraw. Give the email you used and, if you have them, your order details, press "Review", then press "Confirm withdrawal". You can also tell us in your own words at support@xemxi.com, or use the model withdrawal form we emailed you. Any of these is enough.
We email you an acknowledgement straight away, showing what you sent and the date and time you sent it. The acknowledgement confirms that we received your withdrawal; it does not by itself mean that a right to withdraw applied to your purchase. We check that separately and tell you the outcome by email. If your withdrawal is valid, we refund you through Link within 14 days, to the payment method you used, at no cost to you, and Link emails you the refund notice.
Your legal guarantee. The law guarantees that your plan matches what we described and is fit for the purposes a plan like it is normally used for. We are responsible for any defect that existed when your plan was supplied and that shows up within two years. If it shows up within one year, it is for us to prove that the plan was not defective when we supplied it.
What happens when something is wrong. Tell us at support@xemxi.com. We normally put it right first, free, within a reasonable time and without significant inconvenience to you, usually by regenerating the affected day or the whole plan. You can instead have a proportionate price reduction, or end the contract and get your money back, if:
You can end the contract only if the problem is not minor. If we say a problem is minor, it is for us to show that.
If we never supply your plan. If you paid and your plan was not supplied, ask us to supply it. If we still do not supply it without undue delay, or within any extra time you agree, you can end the contract and get your money back.
Refunds under this section are made within 14 days of you telling us, to the payment method you used, at no cost to you. If you live in the UK, see "If you live in the UK".
Examples of defects include: a venue scheduled on a day our knowledge base already showed it closed on your plan date; dates or preferences you gave us that the plan ignores; a description that was already wrong on your plan date; and a feature, such as the PDF download, that does not work. These are examples only. Whether something is a defect is decided by the law, not by us.
There are two ways to ask for money back.
Ask us. Email support@xemxi.com and tell us what went wrong. A person at Xemxi reads every request sent to us. We acknowledge it within 2 working days and give you a full answer within 14 days. Where a refund is due, we make it through Link within 14 days, to the payment method you used, at no cost to you.
Ask Link. You can also ask Link for a refund at support.link.com. Link applies its own refund policy, which covers, for example, a plan you did not receive, a plan significantly not as described, and a charge you did not authorise, within 60 days of purchase. Link may ask us for information first. If Link's policy gives you more than these Terms do, Link's policy applies.
Goodwill. If your plan matches what we described and you simply do not like the suggestions, you do not have a legal right to a refund. We may still refund you as a goodwill gesture. That is our choice, and it never limits your legal rights.
The Xemxi name, the service, our knowledge base and our code belong to us or our licensors. We give you a personal licence to use your plan for your own travel. You can view it, download it, print it, edit your own copy, and share it with the people you travel with. You may not sell it, resell it or publish it commercially without our written permission. Photos in your plan remain subject to the credits on our Photo credits page. Plans are built from a shared knowledge base, so another traveller may receive similar suggestions or descriptions.
You keep any rights you have in what you tell us about your trip. You allow us to use it only as needed to build and deliver your plan, which includes sending it to our AI provider, Anthropic. Anthropic does not use it to train its models. We do not use it to train AI models either. Our Privacy Policy explains how we handle your personal data.
Once revealed, your plan stays in your account for at least two years from purchase, and the PDF is yours to keep for good. If we ever stop offering Xemxi, we will give you at least 30 days' notice so you can download your plans, and we will refund in full any Premium plan you have paid for but not yet had revealed.
We work to keep Xemxi running, but we may need to take it offline for maintenance, and parts of it depend on services we do not control. A plan you have bought is supplied once it is revealed, and the PDF lets you keep using it even when Xemxi is offline.
You can close your account at any time in your account settings, or by emailing us. We may suspend or close an account only if you seriously or repeatedly break these Terms, if the law requires it, or if we stop offering Xemxi. Unless there is a serious reason to act at once, such as fraud, abuse of the service or a legal requirement, we tell you first and give you a reasonable chance to respond. If we close your account for a reason that is not your fault, we refund any Premium plan you have paid for but not yet had revealed. You keep the PDFs of plans you have already received.
What we never limit. Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our act or omission; fraud or fraudulent misrepresentation; loss we cause deliberately or through gross negligence; failure to perform the main obligations of this contract, including supplying a plan that matches what we described; or anything else the law does not allow us to limit. Your legal guarantee and the remedies in "Putting things right" are never limited by this section.
Otherwise. We are responsible for loss you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. Loss is foreseeable if it was obvious it would happen, or if both you and we knew it might happen when you bought your plan. We are not responsible for loss that was not foreseeable, for loss caused by events outside our reasonable control, or for loss you could have avoided by taking reasonable steps, such as checking a fact we asked you to check. Xemxi is for personal use, so we are not responsible for business losses.
Please come to us first at support@xemxi.com. We acknowledge complaints within 2 working days and aim to give you a full answer within 14 days. Most things are quicker to fix directly, and we would rather fix them.
If we cannot resolve your complaint and you live in the EU, you can refer it free of charge to the Complaints and Conciliation Directorate of the Office for Consumer Affairs at the Malta Competition and Consumer Affairs Authority (MCCAA), Malta's out-of-court dispute resolution body, through its website at mccaa.org.mt. We take part in that process.
You can also bring a claim of up to €10,000 before the Consumer Claims Tribunal in Malta, which is designed to be used without a lawyer. Using it is your choice, and you can go to the ordinary courts instead. If you live in another EU country, the European Small Claims Procedure covers claims of up to €5,000 and lets you start from home. None of these routes affects your right to go to court.
These Terms are governed by Maltese law. If you are a consumer living in another country, you also keep the protection of the mandatory consumer laws of the country where you live, and nothing in these Terms takes that away. You can bring proceedings about these Terms in the courts of Malta or in the courts of the country where you live. We can bring proceedings against you only in the courts of the country where you live.
You have rights under the Consumer Rights Act 2015 that these Terms do not exclude or limit. If your plan is faulty, you can ask us to repair or replace it. If that is not possible, or does not work, you can have a price reduction of up to the full price. If faulty digital content we supplied damages your device or other digital content because we did not use reasonable care and skill, we will repair the damage or compensate you. You can bring proceedings in the courts of the part of the UK where you live. The MCCAA dispute resolution service covers EU residents only.
We may change these Terms only for these reasons: a change in the law or in regulator guidance; a change to how Xemxi works, such as a new feature or a change of payment provider; security or fraud prevention; or to make them clearer. A change never applies to a Premium plan you have already bought. That purchase stays under the Terms you accepted when you bought it. For any change that matters to you, we email you or tell you in the app at least 30 days before it takes effect. If you do not agree, you can close your account, free of charge, at any time before then. If a change reduces your rights, we ask you to accept the new Terms the next time you sign in or buy.
Your legal rights come first. If anything in these Terms conflicts with your rights as a consumer, your rights apply. If a court or regulator finds a term unfair or invalid, that term does not apply to you, and the rest of these Terms still applies.
Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control. If such an event stops us supplying a plan you have paid for for more than 30 days, you can cancel and get a full refund.
Transfer. We may transfer this contract to another business only if your rights under it are not reduced, and we will tell you if we do.
Language. These Terms are in English.
Delay. If we do not enforce a term straight away, we can still enforce it later.
Premium cannot be bought from some countries and regions where our payment provider does not operate or cannot lawfully take payment. Our payment provider may also decline a payment, and if it does, no contract for Premium is made.
October 2026: Premium purchase terms; Link (Stripe) as merchant of record; complaints, liability and governing-law sections rewritten. July 2026: first published version.
Questions about these Terms: support@xemxi.com